We thank you for visiting the Ground Productions website and supporting PLAY AGAIN with your purchase. If the product(s) you receive is defective, we are happy to replace it at no charge to you. Please contact us within 14 days of receiving your order. We will be happy to exchange your product for one of equal value. We thank you for understanding that due to cost, we do not offer refunds. Please feel free to contact us with any questions. Email: playagainfilm (at) gmail.com or 207-522-4130.
The Information We Collect: Ground Productions collects personal information on you only in specific circumstances. Personal information is information that can be used to identify you personally. We collect the Personal Information on our on-line registration forms which are accessed using SSL (Secure Socket Layer) to ensure that the data is transferred securely. This information may be used to contact you regarding your purchase. You may request that we delete any personal information we may have collected about you from our database and opt-out from receiving information by contacting us directly via email at: playagainfilm (at) gmail.com or give us a call at 207-522-4130.
Cookies: Ground Productions may also use “cookies” to enable us to store information and possibly prepare customized pages or other personal aspects of the Web site. “Cookies” are small files that we transfer into your computer drive that tells us, on an anonymous basis, how often someone visits our site and where they go within our site. Your browser software can generally be set to reject all cookies.
Children’s Privacy: We are committed to protecting the privacy of children. We do not collect Personal Information from anyone who we actually know to be under the age of 13.
Web Site Security: Ground Productions wants to ensure that your personal information is kept as secure as possible. If you provide us with personal information or a credit card in order to access secure or premium areas of our site, we will utilize industry standard “Secure Socket Layer” (SSL) encryption. SSL is the most common, and most secure method, of transferring both financial and Personal Information from your Web browser to a remote server.
Updating Your Personal Information: You can always request that we update any Personal Information we may have collected from you. You may contact us directly via email at: playagainfilm (at) gmail.com or give us a call at 207-522-4130.
Delivery Confirmation / Shipping Policy
We thank you for visiting the Ground Productions website. Please take the time to review our shipping and delivery confirmation policies.
Shipping Policy: We will ship almost all of our products USPS or FedEx. We will ship all products ground unless you have a special expedited shipping request. If so, drop us an email, give us a call, and/or indicate as much in the shipping information info. Contact us via email at playagainfilm (at) gmail.com or give us a call at 207-522-4130.
We will ship you your product within 3-5 business days of receiving your order. You should receive your product within 2 weeks of placing your order on-line or longer if you live outside the United States. If for some reason there is a delay on our end, we will contact you to let you know the adjusted delivery time that you should expect.
Delivery & Access Policies: You will receive an order confirmation number sent to the email address that you provide us upon placing your order. Please keep this information in a safe place. If you do not receive a confirmation email within 24 hrs of processing your order online please contact us immediately and we will get back to you as soon as possible.
We thank you for taking the time to review this important information. And again, thank you for supporting PLAY AGAIN and the important issues it raises.