Frequently Asked Questions
Please read before ordering.
Orders are filled weekly. Please contact us if you need the order rushed.
FALL 2015: We are experiencing technical problems with our store page. Please email us at playagainfilm (at) gmail (dot) com to place a DVD order. You can also download the film on Distrify. Thank you!
WHICH LICENSE DO I NEED? Order a “Community License” if you are an organization, non-profit or congregation hosting a one-time community screening. Order an “Educational License” if you are a school, museum or library wanting a multi-use, time unlimited license for ongoing use. We offer discounts for K-12 schools and discounted “Play Again Partner” licenses to some smaller organizations that cannot afford the license fees. Please feel free to order a “Home-use” DVD for individual use or small, private house parties. If you will be charging admission or need a “Theatrical License” please contact us for details.
HOW DO I HOST A SCREENING? Please visit our Host A Screening page for information about how to host your own Play Again screening and turn it into a successful community event.
WHAT IS PLAY AGAIN RATED? This film is recommended for children ages 10+ due to subject matter and video game violence but parents know their kids best, so we leave it up to you. Although many younger kids view the film, we suggest that elementary schools use the film for educators and parents instead of students, and that younger kids watch with parents.
WHAT LANGUAGES ARE AVAILABLE? The film is in English, with Spanish subtitles available for the 80-minute version (although Spanish subtitles are available on all newer DVDs, we still suggest you make a note on your order requesting Spanish subtitles). To order a DVD with subtitles in Hebrew or Catalan please contact us. DVDs with Dutch subtitles can be purchased HERE. Norwegian and Turkish Subtitled Downloads are available HERE (in Norway and turkey only).
WHAT FORMATS ARE AVAILABLE? Play Again is 80 minutes long and the DVD now includes a 52-minute version. It is available in HD DVD, both NTSC and PAL. It is also now available for download HERE (purchase and rental; 80-minute version in English with Spanish subtitles available). If you need the film in another format please contact us for availability. NTSC is the standard DVD format in North America and NTSC discs will play on many DVD players/systems worldwide. PALS will typically not play in machines made for NTSC DVDs. Both are available on our website – just look for the drop-down menu when ordering.
WHAT IF I HAVE A PROBLEM WITH THE DVD? We recommend that you order your DVD with enough time to test it prior to screening and make sure your equipment is compatible. So far we have only experienced two dysfunctional DVDs but it is always a possibility so be prepared and contact us if you need a replacement.
DO YOU OFFER DISCOUNTS? Sales from DVDs and screening licenses are the only way we support our ongoing outreach efforts and we appreciate every order. Our outreach is powered by our amazing grassroots community and most members of the Play Again team volunteer hundreds of hours a year – because that is what it takes. We do offer reduced rates whenever we can to grassroots groups, k-12 schools and others with small audiences and small budgets. If the price listed is outside your budget range, please contact us to explain your circumstances.
HOW DO I INVITE A FILMMAKER TO MY EVENT? Speaking with audiences and doing Q and A’s after screenings is one of our favorite things to do. If you would like a member of our team to attend your event, please email our producer at meg at groundproductions. com for cost and details.
FINALLY, WHAT ARE YOUR PURCHASING POLICIES?
Refund Policy: We thank you for visiting the Ground Productions website and supporting PLAY AGAIN with your purchase. If the product(s) you receive is defective, we are happy to replace it at no charge to you. Please contact us within 14 days of receiving your order. We will be happy to exchange your product for one of equal value. We thank you for understanding that due to cost, we do not offer refunds. Please feel free to contact us with any questions. Email: playagainfilm (at) gmail.com or 207-522-4130.
Privacy Policy: This Privacy Policy will help you understand how we may collect information from you and how that information may be used. By using our Web site, you agree to the terms of this Privacy Policy. The Information We Collect: Ground Productions collects personal information on you only in specific circumstances. Personal information is information that can be used to identify you personally. We collect the Personal Information on our on-line registration forms which are accessed using SSL (Secure Socket Layer) to ensure that the data is transferred securely. This information may be used to contact you regarding your purchase. You may request that we delete any personal information we may have collected about you from our database and opt-out from receiving information by contacting us directly via email at: playagainfilm (at) gmail.com or give us a call at 207-522-4130. Cookies: Ground Productions may also use “cookies” to enable us to store information and possibly prepare customized pages or other personal aspects of the Web site. “Cookies” are small files that we transfer into your computer drive that tells us, on an anonymous basis, how often someone visits our site and where they go within our site. Your browser software can generally be set to reject all cookies. Children’s Privacy: We are committed to protecting the privacy of children. We do not collect Personal Information from anyone who we actually know to be under the age of 13. Disclosure of Information: Except as provided in this Privacy Policy, or as specifically agreed to by you, we do not share your Personal Information with third parties. There may be instances where we may have to release such Personal Information, however, in order to comply with a valid legal requirement (e.g., a regulation, a search warrant, a court order, etc.), in which case we will notify you unless doing so would violate a law or a court order. We may disclose Personal Information to our affiliated entities or agents, who will treat the Personal Information in accordance with this Privacy Policy. Web Site Security: Ground Productions wants to ensure that your personal information is kept as secure as possible. If you provide us with personal information or a credit card in order to access secure or premium areas of our site, we will utilize industry standard “Secure Socket Layer” (SSL) encryption. SSL is the most common, and most secure method, of transferring both financial and Personal Information from your Web browser to a remote server. Updating Your Personal Information: You can always request that we update any Personal Information we may have collected from you. You may contact us directly via email at: playagainfilm (at) gmail . com or give us a call at 207-522-4130. In the event that we implement significant new uses of the Personal Information, we will notify you and seek your consent prior to implementing such changes. We may also make other changes to this Privacy Policy that will not generally affect our use of the Personal Information. You should check this Privacy Policy regularly for any future changes, and if you don’t agree to the revised terms contained in such Privacy Policy, simply exit our Web site. We thank you for taking the time to review this important information.
Delivery Confirmation / Shipping Policy: We ship almost all of our products USPS or FedEx. We ship all products ground unless you have a special expedited shipping request. If so, drop us an email, give us a call, and/or indicate as much in the shipping information info. Contact us via email at playagainfilm (at) gmail . com or give us a call at 207-522-4130.
We will ship you your product within 3-5 business days of receiving your order. You should receive your product within 2 weeks of placing your order on-line or longer if you live outside the United States. If for some reason there is a delay on our end, we will contact you to let you know the adjusted delivery time that you should expect. If you do not receive it in this time frame please contact us.
Delivery & Access Policies: You will receive an order confirmation number sent to the email address that you provide us upon placing your order. Please keep this information in a safe place. If you do not receive a confirmation email within 24 hrs of processing your order online please contact us immediately and we will get back to you as soon as possible.
We thank you for taking the time to review this important information. And again, thank you for supporting PLAY AGAIN and the important issues it raises.
